Job Track

Customer Services Manager

Jeddah Contract

Job description

Full job description

We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for Customer Services Manager in Aggreko will be responsible for managing and leading the customer center teams in the delivery of an excellent customer experience. Responsible for key customer touchpoints throughout the rental after the order is placed. The primary goal is the efficient running of the customer center, to increase customer satisfaction, loyalty and retention, exceeding customer expectations. Aligned with the Inside Sales Manager and the Operations Planning Manager this role will work collaboratively to ensure a seamless, cohesive and consistent customer experience.

Why Aggreko?

Position will be based in Jeddah , KSA
Competitive compensation package
Industry-leading benefit plans including medical insurance
Continuous training and development with career growth opportunities
Safety-focused culture

What you’ll do:

Direct daily operations of the customer center in the delivery an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes
Ensure the necessary resources, processes and systems are utilized effectively to deliver operational efficiency and a seamless customer experience
Handles complex and escalated customer complaints/issues. Review & track customer complaint resolution. Provide analysis, trends and corrective action to improve customer experience.
Apply best practice and develop continuously improve plans based upon employee and customer insight.
Responsible for the recruitment, induction, ongoing development and coaching of staff across the customer centre. Handle complex and escalated customer service issues. Provide analysis, and drive improvements to address customer complaints
Liaises with sales and operations to ensure a high level of customer service and seamless customer experience
Management of all contract, invoicing related activities ensuring process compliance
Drives improvements to deliver world class customer service and best-in-class process efficiency
Management of department budget
Ensures alignment across the function
Ensures quality of decisions and actions
Drives policy definition and adherence
Directs leaders in personnel and activity management
Serves as functional information conduit to Head through reporting and liaison
Manages peer relationships across functions in the provision of a seamless, cohesive and consistent customer experience
Drives culture consistency
Ensures optimal team performance and capability

You’ll have the following skills and experience:

Minimum of 7 years of Customer Service experience, with at least 5 years of previous supervisory experience
PC literary in a Microsoft environment and ERP system
Demonstrated leadership success in a complex, nation-wide organization
Customer focused with a strong sense of urgency for creative solutions
Demonstrated managerial courage in a fast-paced, evolving environment
Excellent inter-personal skills with the ability to communicate across all levels of the organization, including, strong written, oral, facilitation, and presentation skills
Collaborative style with decisive, results-oriented approach
Ability to self-direct and self-manage
Willingness to learn all aspects of the business
Ability to coach, train, mentor, and develop staff and direct reports
Strong financial reporting abilities, including: analysis, forecasting, budgeting, collections, contracts and invoicing
Previous experience with Change Management, including ability to least and navigate change within the organization

Find out more and apply now.

Bring your energy. Grow your career.

#LI-MK1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

How To Apply

Apply

Job Summery

Published On: Aug. 20, 2024, 5:26 a.m.

Job Nature: Contract

Location: Jeddah

Deadline: Sept. 1, 2024

Employer Details

Employer Name: Aggreko, LLC

Job Details of Customer Services Manager