Job Details of Teller

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.

A. Shareholder & Financial:

• Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.

B. Customer (Internal & External):

• Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.

C. Internal (Processes, Products, Regulatory):

• Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Identify suitable opportunities to cross-sell products or services offered to customers.
• Authorize transactions within the range delegated to the incumbent.
• Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
• Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
• Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

D. Learning & Knowledge:

• Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
• Identify related areas for professional development of self and act accordingly.
• Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.

• Diploma, High School or equivalent
• Minimum of 3 years experience related to teller services in QNB or a major banking institution.
• Should have completed and passed the bank certification Program
• Bilingual – English and Arabic (Preferred)