Job Details of Fraud Officer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Officer

Principal responsibilities

• Case quality
• Call quality
• Instructions/requests to be correctly interpreted, understood and implemented.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
• Issues/problems are effectively investigated and resolved or appropriately referred with recommendations
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements

• Diploma or degree in any discipline or relevant work experience commencement with the position
• 1-4 Years of experience in Voice/Contact Centre
• Freshers can also apply
• Ability to speak and understand English fluently.
• Ability to write letters and create memos comprehensible to related departments.
• Good conversational skills to hold the attention of the customer on the telephone.
• Minimum, basic computer knowledge.
• Flexibility to work shifts.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

***Issued By HSBC Electronic Data Processing (India) Private LTD***