Job Details of Truckload Operations Coordinator

Job description

About Us

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us!

About the Role

The Truckload Operations Coordinator works closely with highway carriers to identify, plan, and coordinate over-the-road (OTR) shipments (dispatches on average 5-12 loads per day) on behalf of Matson Logistics’ customers and prospective customers, by utilizing the most efficient and cost-effective means of transport by performing the duties mentioned below.

What you’ll do:

• Receive shipping order requirements and specifications from business development team and truckload customer operations coordinators and identifies available options and alternatives to achieve desired results.
• Determine methods of shipment, including identifying available motor carrier (OTR) vendor options, determining container requirements, doing a cost analysis of the options, negotiating truck costs with a focus on maximizing margins, dispatching each load to the selected carrier, and closely monitoring the pickup, transit and delivery of each load.
• Communicate with colleagues in regards to truck capacity, rates, and load coverage.
• Identify any delays associated with shipments as they arise and implement contingency plans and/or implement corrective actions as necessary.
• Resolve exception events and matters regarding equipment requirements that may impact delivery schedules.
• Assist in resolving situations involving distressed loads or other trip complications.
• Review and authorize the payment or nonpayment of accessorial charges, invoice discrepancies, and loss claims.
• Negotiate for unanticipated services and process the necessary approvals on these accessorial costs to ensure prompt collection from the customer and timely payment to the carrier for services performed.
• Correspond with coworkers to ensure execution of load deliveries, as well as proper invoicing, payment, discrepancy resolution with carriers.
• Develop a knowledge and understanding of truck capacity and rates in their responsible region. Negotiate truck rates effectively by understanding truck capacity and market rates, while maximizing Matson Logistics load margins.
• Cultivate relationships with existing, new, and prospective carriers to generate more truck capacity and competitive pricing, which results in the realization of positive gross margins for Matson Logistics.
• Comply with all company rules, policies, and procedures. Work and behave safely by following all safety rules and regulations.
• Perform any task required to support customer requirements and company goals.

In addition to those essential job functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. The Company retains the discretion to add to or change the essential job functions of this position at any time.

You have these skills:

• Strong interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills.
• Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals.
• Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
• Must possess a working knowledge of Microsoft Office programs or other comparable computer software programs.

And these qualifications:

• High school diploma or general education degree (GED) required.
• Strong ability to plan, prioritize, and manage multiple tasks.
• Ability to develop solid working knowledge of intermodal transportation industry.
• Ability to adapt to rapidly changing customer requests and requirements.
• Ability to timely and accurately input and edit transaction data (including accessorial and discrepancies) in the Company's computerized order-entry system.
• Ability to manage seasonally heavy workloads.
• Must possess and exercise excellent customer service skills at all times.

Extra credit if you have:

• One or more years of related experience and/or training.
• Four-year degree from college or university in transportation or business.

At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.