Job Details of Finance Officer

Job description

Key Responsibilities:

• Schedule and conduct one-on-one meetings with interested customers to discuss benefits and address concerns.
• Coordinate the onboarding process of existing customers to banking platforms, ensuring a smooth transition and high customer satisfaction.
• Work alongside medical sales representatives to promote the understanding and adoption of the new payment system.
• Track customer usage patterns and provide guidance on maximizing platform benefits.
• Monitor and daily report on the progress of customer onboarding, aiming to achieve at least 50% customer transition to the new payment method within 3 months.
• Provide training and support to customers and internal teams on the use of the banking platform.
• Liaise with partner banks to resolve any issues and improve the overall customer experience.
• Analyze financial data to assess the effectiveness of the ecosystem and suggest improvements.
• Serve as the primary point of contact for customers experiencing issues with the banking platform.
• Collaborate with the bank's customer service teams and internal IT support to troubleshoot and resolve issues effectively.
• Develop contingency plans, SOPs, Policies and Scenario Planning Strategies for addressing unforeseen challenges or disruptions that may arise during the onboarding process.
• Ensure compliance with all regulatory requirements and internal policies.

Minimum Requirements:

• Bachelor’s degree or Diploma in Finance, Business Administration, or related  field.
• At least 1 years of experience in banking or a closely related financial sector.
• Strong understanding of financial products and banking operations.
• Excellent communication and interpersonal skills, with the ability to engage effectively with various stakeholders.
• Proven ability to manage projects and coordinate teams across multiple locations.
• Strong analytical skills and attention to detail.

Preferred Skills:

• Experience in customer service or customer relationship management.
• Knowledge of the pharmaceutical industry is an advantage.

What We Offer:

• A dynamic and challenging work environment with the opportunity to contribute to health sector improvements.
• Competitive salary and benefits package.
• Career development opportunities in a growing company.

How To Apply

Interested and qualified? Go to Signature Healthcare Ltd on docs.google.com to apply