Job Details of Executive, B2B Collection / Fast Telco Subsidiary of Ooredoo Kuwait

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Proactively respond to billing enquiries and contact customers to advise them of unpaid accounts and arrange for a timely settlement.

• Keep B2B customers regularly advised of their unpaid bills to ensure timely settlement of outstanding accounts.

• Answer billing calls promptly and consult the Team Leader, Collection on complex cases or difficult customers.

• Strengthen client relationships, particularly by developing major clients or larger client portfolios according to agreed strategy. This includes creation of special customer portfolios for key client groups.Be well versed with the Company’s payment options, bill settlement choices and credit facility payment procedures to accurately advise customers on their options for settling their unpaid bills.

• Negotiate arrangements with customers to expedite payment of overdue accounts.

• Work to achieving individual collection targets.

• Undertake all actions required by the system and update the database continually.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

• Other duties as directed by supervisor or other superiors.

2-year diploma in business or a related discipline from a recognised tertiary institution

• Required one year of experience

• Fluent verbal/written communication in both Arabic and English is preferred.

• A well-developed quality Customer Service work ethics

• Ability to work effectively under pressureMS Office

• Good knowledge of telecommunications products, services and procedures