Job Details of Customer Service New Associate

Full job description

Skill required: Voice - Service Desk Voice Support
Designation: Customer Service New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. • You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. • They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions
What are we looking for? •Written and verbal communication •Results orientation •Prioritization of workload •Commitment to quality •Agility for quick learning
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines •Your primary interaction is within your own team and your direct supervisor •In this role you will be given detailed instructions on all tasks •The decisions that you make impact your own work and are closely supervised •You will be an individual contributor as a part of a team with a predetermined, narrow scope of work •You will be expected to manage customer queries via calls and emails Or chat •Please note that this role may require you to work in rotational shifts with split week offs. •This role will be hybrid and will require you to work from home or/and office, internet connection with Wi-Fi is mandatory with excellent bandwidth