Job Details of Crew Logistics Coordinator

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Coordinator, Crew Logistics

Freelance hire role to start remote October 1 2024 (part time)
On ground in Riyadh anticipated full time for November 1- December 23 2024
Remote wrap up through December 31 2024 part time

• The Crew Logistics Coordinator will be a crucial part of the Crew Logistics team, supporting the logistics operation for travelling crew onsite. The Crew Logistics Coordinator will be responsible for supporting the onsite operation and delivery across a wide variety of areas, including but not limited to; travel and flights, accommodation, Visas, ground transportation and our bespoke crew management system; Crew Hub.
• This role requires someone who has strong event and travel operations experience, with strong communication and data skills. This role will report to the Sr. Manager, Crew Logistics

Responsibilities:

• Assist in the on the ground delivery of Crew Logistics operations, analyzing areas of improvement and implementing important change to the affected crew.
• Coordination of on ground operations and reporting in relation to Crew Transportation, including but not limited to Accommodation Shuttles, Site Shuttles, Perimeter Shuttles. This will involve working with multiple transport providers and ensuring a smooth operation at all transport points (including offsite locations)
• Assist with on ground coordination of key transportation movements, such as crew ingress and egress.
• Assist in developing and maintaining Crew Logistics content across several information sources for crew – primarily the Crew Handbook and Crew Hub information pages. Ensure that information is maintained for accuracy at all times for example, processes and schedules, and assist with translation where necessary.
• Assist in developing key pieces of Crew Logistics communications including but not limited to; travel itineraries, pre departure information, and accommodation guides, including translations where needed.
• Provide friendly and efficient assistance to festival crew regarding their questions and concerns, and supporting the Crew Services Kiosk where required. Ensure clear and professional communication with crew members and suppliers, acting responsively to questions and issues, and escalating where required.
• Assist with the creation of the After-Actions post event report, including qualitative feedback and data/metrics developed throughout the execution of the event.
• Collaborate and communicate with all stakeholders on a regular basis on all responsibilities listed above, and ensuring that all changes, requests and issues are clearly communicated to all stakeholders. This will include internal festival Crew Logistics teams and Travel Agency.
• Participate in regular department meetings (Video Conference, Call, in-person, as appropriate) to receive updates, communication, and workshop ideas.
• Support the wider Crew Logistics team with any onsite operational or administration tasks as requested.

Detailed Areas of Focus for the Coordinator, Crew Logistics
(not exclusive and could increase or decrease):

• Ground Transportation; in conjunction with Crew Logistics Team
• Accommodation Shuttles; including offsite operations
• Crew Hub; in conjunction with Event Technology Team
• Crew Logistics digital communication and assets
• This role does have fluidity to it and may vary based on project needs.

Qualifications:

• Minimum of 2+ years of live event, entertainment, theatre, touring concert and/or production experience.
• Have excellent interpersonal & communication skills, both verbal & written. Arabic and English required. Urdu, Bengali or Hindi would be advantageous but not essential.
• Work with a range of internal and external stakeholders, including but not limited to Crew Logistics Team, Accreditation Team, Catering Team, key partners and onsite suppliers.
• Able to work well in a fast paced environment, while maintaining high attention to detail and accuracy.
• Computer skills: Macintosh OS or Window platform using Microsoft Office suite of programs, particularly Word, Powerpoint, Excel and Outlook
• Play a key role in communications with all stakeholders and all departments.
• Enforce policies & procedures.
• Take initiative, multi-task, and work positively in a fast-paced environment.
• Work with discretion, diplomacy, confidentiality, and tact in high-pressure settings.
• Contribute to the overall positive team culture
• Demonstrate a sense of urgency & act responsively.
• Work independently as well as within a team environment.
• Supremely organized, detail-oriented, and thorough.

NOTE: Changes in scope or project terms may alter the job outline above.
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.