Job Details of Customer experience agent

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management.

• Case Management.

• Customer onboarding and relationship management.

• Contract and dispute management and more.

Customers

• Process customer’s orders in accordance with SOP’s and SLA, preferred digital – Inbound and Outbound.

• Own and maintain a life customer response desk by phone, email and other communication tools.

• Handle required paperwork related to customer’s operations, MLP services.

• Update and manage proof of delivery in the system and upload to customer websites where required.

• Provide reports to customers.

• Answer customer’s queries related to storage, delivery, general processing and special instructions.

Operational Excellence

• Interface with Operations to ensure operational readiness for all incoming and outgoing transactions.

• Update and monitor the systems for all account activities to ensure accuracy, completeness and condition/status of shipments.

• Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks.

Product:

• Communicate with Management about ideas and solutions for continuous improvement.

• Communicate with Management about any concerns and/or issues related to customer quires that may the service quality and execution.

• Consult the customers on additional, integrated services

We are offering to you:

• A job at the very heart of Maersk’s commercial organization in which you will be part of a great diverse team.

• A dynamic, high-impact environment.

• A great team culture with people from multiple countries and varied experiences.

• A unique opportunity to learn and grow new skills in a fast growing and exciting environment.

• Access to internal training opportunities.

• A performance-oriented but collaborative team.

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