Job Details of Order and Logistics Manager, 12 month contract

Full job description

• Leads and is responsible for all aspects of the “cell journey” on daily basis between Vertex and treatment centers.
• Executes and monitors order process within Vertex’s business system from order generation, changes, shipment through final delivery confirmation
• Understands for each patient the complexity and proactively prepares for that
• Leads operational calls with internal stakeholders to review daily operations, manages issues and set priorities
• Conducts scheduled and ad hoc coordination calls with Center Engagement Leads. Discusses the outcome of the calls with Manager and proposes action plan
• Monitors different systems with cell journey data
• Continuously operates the track and trace system, updates it on daily basis and shares data with internal stakeholders
• Collaborates with logistics providers to ensure all import/export compliance requirements are met for the shipping of the orders
• Provides timely updates and instructions to internal and external stakeholders.

• Supports capacity booking at CMO (Contract Manufacturing Organization) for each patient. Engages with internal stakeholders to mitigate capacity issues on a case by case basis
• Continuously monitors performance and brings up capacity utilization/improvement issues and proposes options to manage
• Provides forecast to Suppliers to plan for aligning capacity and supply
• Assists the International S&OP process
• Works with Vertex Global Logistics to execute properly the logistics processes ensuring the on-time preparation and delivery of the shipments

• Updates an issue log for weekly operations review meetings and QBR. Proposes issue resolution to International Order Management Lead
• Provides input for the regular operations review meetings with country Commercial Teams
• Continuously monitors nature of exceptions and contributes to the update of the playbook to handle them in a standardized way
• Supports the refinement of hospital delivery strategy and the review of transportation performance on regular basis
• Executes order management role according to SLAs and provides input to the KPI system on order process. Proposes actions to continuously improve performance
• Supports Finance in intercompany invoicing issues
• Engages in setup and planning activities for process improvements, new customer logistics trial shipments, and related activities

• Master’s / Bachelor’s degree in life sciences with relevant experience in the Biopharmaceutical industry or equivalent experience
• The ideal candidate is well versed in biopharma management in logistics coordination, production/operations planning, and/or customer service
• Demonstrated experience and knowledge in GMP and working with Quality and Manufacturing organizations
• Working knowledge in biopharma product handling and manufacturing process, understand the impact of process deviations
• Working knowledge and experience working directly with commercial operations
• Experience in executing SOPs and work instructions
• Patient-centric mindset is critical
• Must exhibit discipline in planning and plan execution
• Ability to work with multiple database and electronic systems. Experience with Oracle/ERP, courier, and material ordering portals, considered a plus
• Must display strong analytical and problem solving skills; attention to details is required; ability to anticipate variance and risks and develop options
• Demonstrated effectiveness working cross functionally in a global environment and in matrix teams, as well as with 3rd party service providers
• Outstanding organizational skills with the ability to multi-task and prioritize
• Excellent interpersonal, verbal and written communication skills; working language English, additional languages are desirable.
• Comfortable in a fast-paced entrepreneurial environment, self-directed and able to adjust workload based upon changing priorities
• Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance.