Job Details of Meeting & Events Manager (Cambridge, MA)

Customer Service

Cambridge - Massachusetts - United States of America

We’re Host!

We believe your office should allow you to feel comfortable, productive and encouraged in your working life. Because when people feel encouraged, excellent things happen.

As the heart of the workplace, you will help cultivate a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering best-in-class services that make coming to work better than it’s ever been.

The Meeting & Events Manager serves as the primary client contact for the delivery of meetings and events services curating and end-to-end immersive brand experience for employees, clients, and visitors.

In the role you would partner with onsite teams that serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with quality and care. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.

You would also be responsible for guiding event clients through the full scope of the planning process, including creative curation of the events.

This role is passionate about handling our strategy around the Meetings & Events field, delivering tangible concepts to our diverse customer base, and handling long-term value across the Experience platform.

• Leads all aspects of meeting and events program. Crafts training structure and event management processes. Ensures the overall organizational structure and efficiency, client relations, service processes and tools, etc.
• Serve as primary contact with clients for meeting & events forecasts and strategies. Troubleshoot and resolve client inquiries and raised complaints.
• Maintain department budget. Approve purchase orders for event supplies as requested by the team.
• Partners with event hosts to recommend and source decor, entertainment, gifts/giveaways, transportation, security, signage and any other special needs as indicated by event client.
• Implement improvements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure productivity and present findings to management.
• Ensure operations and vendors are aligned with location requirements.
• Accountable for reporting on department SLAs, KPIs, and benchmarks. Monitor related performance data and determine solutions for gaps.
• Lead and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own subject area and how own field integrates to achieve team and departmental objectives.