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Job Details of Call Center Agent
Call Center Agent
Dubai Full-timeJob description
Full job description
- Responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Also manages price inquiries, patient appointments and provides a high level of support and information to patients/guests
- Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
- Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
- Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
- Educate patients on clinic services, appointment procedures, and any necessary preparations.
- Input and update patient information accurately in the lead and call management systems.
- Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
- Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
- Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
- Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
- Document and track patient interactions and feedback for reporting and analysis purposes.
- Maintain and provide relevant documents/trackers as per the operational requirements.
- To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Be updated about the accepted insurance cards in the hospital/clinics
- Any bachelor’s degree preferred
- Minimum 1-2 year in a similar organization
How To Apply
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