Job Details of Receptionist

At Fika Consultancy, we pride ourselves on creating a welcoming and professional atmosphere for our clients and employees. We are looking for a courteous and organized Receptionist to be the first point of contact at our Dubai office. This role is ideal for a personable and detail-oriented individual with excellent communication skills who can provide a positive experience for every visitor and caller.

Key Responsibilities:
Greet and Assist Visitors: Welcome clients, visitors, and employees with a friendly and professional demeanor, ensuring they feel comfortable and directing them as needed.

Manage Phone Calls: Answer incoming calls promptly, directing calls to the appropriate departments, and handling inquiries in a courteous manner.

Schedule Appointments: Assist with scheduling client meetings and appointments, maintaining a well-organized calendar to support office efficiency.

Maintain Reception Area: Keep the reception area tidy and organized, creating a welcoming space that reflects Fika Consultancy’s professional standards.

Mail and Deliveries: Manage incoming and outgoing mail, packages, and deliveries, ensuring they reach the correct recipients in a timely manner.

Administrative Support: Provide basic administrative assistance to various departments, including data entry, filing, and preparing documents as requested.

Monitor Office Supplies: Keep track of office supply inventory and coordinate with suppliers to replenish stock when necessary.

Assist in Event Coordination: Support in organizing company meetings and events, including arranging materials and coordinating logistics.

Client Record Management: Update client information and maintain confidentiality, adhering to company policies and privacy standards.

Requirements:
Education: High school diploma or equivalent; additional certification in office administration is a plus.

Experience: Prior experience as a receptionist or in a customer service role is preferred.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers and scanners).

Communication Skills: Excellent verbal and written communication skills in English, with a friendly and professional phone manner.

Organization and Multitasking: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Customer Service Orientation: A positive attitude and a customer-focused approach, with the ability to remain calm and professional in all situations.

Time Management: Punctual, reliable, and able to manage time effectively within a fast-paced office environment.

Join our team at Fika Consultancy in Dubai as our Receptionist, where you’ll play an essential role in providing exceptional service to our clients and ensuring smooth daily operations. This is a great opportunity to be part of a dynamic environment and grow your skills within a supportive team.