Job Details of Customer Service Executive - Part Time

Full job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

A part time job share role as Customer Service Executive 20 hrs per week fixed term contract until November 2025.

Act as a point of contact fro designated customers, provide a postive, professional service to the customers. Excellent communication skills are required for this role. Raise new specifications in line with customer requirements ready for commercial department and request samples as required. Process sales orders, adjustments and cancellations in a timely & efficient manner whilst keeping the customer fully infomred. Obtain purchase orders and invoice the customer for all new tooling. Monitor customer forcast to place stock ordered, regular review stock levels in line with customer agreements and business KPI's. Liase with internal departments and the customer to ensure cusotmer delivery dates are met. Use all functionality of the Cobis and IT systems to perform the rol.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.