Job Details of Clerical Assistant/Receptionist – Physio Team

This role is to provide administrative support for an Outpatient Physiotherapy Team which is located at Nuffield Diagnostic Centre, Corby This role will include being a Receptionist for our department as well as providing administrative support to the physiotherapists and the Team Lead.

To act as the first point of contact for service users, carers, and other stakeholders to our Physiotherapy Team, as well as offering clerical support to the physiotherapists and the Team Lead Physiotherapist.

The post holder will be responsible for providing administrative support to the team, which will include duties such as:

Data entry and support with data quality/caseload management using various systems.

First point of contact for the department, responding to patient and staff queries.

System 1 (electronic patient record system)- as a super user you will support with rota management/clinic cancellation/smartcard management.

Ordering and Local Stock management via Agresso (online purchasing) and Supply chain.

Working with other admin both within the local department and other Physiotherapy departments to ensure cohesive systems and processes across the service.

Reception Cover.

Booking of appointments and organisation of rotas on System One for individual staff members.

Inputting of information into internal management systems i.e., for recording of annual leave, sickness, supervision, appraisals.

Organising Team Meetings and other meetings and taking minutes for these meetings.

Supporting monitoring of performance by gathering information and compliance data as required by the Team Lead through use of internal systems, i.e patient feedback or waiting lists.

This will be supported by regular supervision both with Peers countywide and locally within the team.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.