Job Details of Customer Support Agent

Are you a people person? Do you enjoy talking to people on the phone?

If you’re looking for a role in customer service, then I’m guessing the answer to the above questions is YES! Most Customer Service roles sound the same, they’ll tell you that you need to be passionate about delivering exceptional customer service, and they’ll ask you ‘What does good customer service mean to you?’.

Why should you join us?

Let’s cut to the chase! Inspired are absolutely looking for a person who has all those attributes, but we are also looking for people who can fit into our fun and creative culture and help us create a professional and diverse working environment. As an employee of Inspired, you can achieve your potential and exceed your own expectations – You can be Inspired.

Working on our helpdesk means you’ll become part of a team that is the first stop for a UK customer’s journey with Inspired, and those first impressions count.

Most of your interactions with our customers will be via inbound phone calls (High street bookmakers and Casino’s etc.), and they will be calling because they have a problem with one of our machines, or they could be telling you that they have an issue with paying a customers ticket. You will need to use all your skills to take as much information as possible from the customer to pass to our Remote Support team or a Field engineer.

You will also talk to our field engineers and assist them with any queries, or parts orders they might have, with a bit of email/admin work thrown in the mix.

What do we need you to bring to the role?

• A great telephone manner.
• Your questions and intuition to help us support you from day one.
• An ability to identify a situation that’s ‘out of the ordinary’ and escalate.
• The ability to deliver customer service both on the phone and face to face.
• The flexibility to work a shift pattern that includes evenings and weekends.
• Proven independence and conducts themselves in a professional manner.

Apply now for the role of Customer Support Agent, for a chance to work with a company that’s culture and core principles reflect why Inspired is Essential Entertainment.

Job Types: Full-time, Permanent

Pay: £24,301.47 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Work from home

Work Location: Hybrid remote in Burton-On-Trent, DE14 1SZ