Long Description Job Summary To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy. Job Responsibilities Customer Service
Acknowledges customers with greeting and smiling Being constantly presentable, pleasant and friendly Identifies & fulfils customer needs Ensures all customers are treated equally with respect Assists customers with packing when necessary/guides customer to delivery area Takes extra care in handling customers’ purchases Provides customers with accurate information Ensures customer’s info. updated and offers forwarding invoices via email Explains return & exchange policy
Sales
Obtains excellent and updated knowledge of all products & services Being aware of all in-store promotions; discounts, credit, coupons and etc… Promotes gift cards with focus on customer benefits Promotes warranty programs highlighting its benefits to customers (if applicable) Promotes Telly cards explaining features, options and benefits
Operations
Expedites customer payments effectively in an efficient manner Applies all POS procedures as instructed by store management. Maintains cash desk / packing area always clean and tidy Follows organizational rules and regulations / Policy & Procedures Follows company’s safety and security procedures Handles cash/credit payments and accurately counts customers’ money Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift Masters computer applications in finalizing customers’ payments
Candidate Requirements Overall 1+ years of experience Good English language Good communication skills