Job Details of Parts and Accessories Sales

Full job description

Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of Parts, Accessories & Merchandise (when required). Support the service department with Parts & accessory fitment needs, invoicing of Jobs and cash ups.
Key Result Areas

• Customer Service
• Clean & Efficient Parts & Accessories Environment
• Service Department Support Major Duties and Responsibilities

2) Customer Service

• Provide excellence customer service to all of the dealership’s customers.
• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories, Merchandise and parts history.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases.
• Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

2) Service Department Support

• Update inventory control system and parts catalogue.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• If required, take service technicians’ orders for parts and fill them as fast as possible.
• Recommend related Parts and Accessories, which may be required for a job.
• Supply cost of parts information on repair orders

3) Clean & Efficient Parts & Accessories Environment

• Receive and process parts from logistics, check parts received against purchase invoice and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all parts & merchandise (counts, reports etc.).
• Ensure parts & merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer profiles/information.
• Become familiar and efficient with all phases of the computer system required for P&A management.

4) Desired skills & experience

• Proficient use of the English language
• H-D experience would be an added advantage
• Good health and friendly personality
• Able to remain calm and work under pressure

Job Type: Full-time

Pay: From AED5,000.00 per month