Job Track

Client Services Intern

Paris Internship

Job description

Description du poste

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

KEY RESPONSIBILITIES

Supporting Accounts lead by Account Managers and Sr. Managers alike
Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising revenue goals.
Monitoring affiliate queues to ensure timely queue management by Affiliate Reviewers
Supporting partner outreach
Learning and understanding how to use our technology
Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client
Interacting with clients daily via phone and email
Reviewing a selection of partnered affiliate websites to identify optimization opportunities

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

Entry level candidates welcome
Comfortable using Excel
Ability to learn PowerPoint and Rakuten Marketing tools and processes

Personal effectiveness

Highly organised
Proactive - continually looking to improve own role and that of your clients
Inquisitive approach to continuously learning on the job
Responsiveness - getting back to clients within 24 hours

Communication

Excellent written and verbal communication
Strong interpersonal skills

Results focus

Detail-orientated
Proof that you can work towards a deadline

Teamwork

Ability to work well as a team and prioritise your workload based on company’s goals
Be able to share progress and updates on tasks with Account Managers and Managers

Understanding of business

Basic understanding of the online (and more specifically affiliate) marketing sector

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

How To Apply

Apply

Job Summery

Published On: Dec. 13, 2024, 5:41 a.m.

Job Nature: Internship

Location: Paris

Deadline: Dec. 22, 2024

Employer Details

Employer Name: Rakuten

Job Details of Client Services Intern