Job Details of Client Experience Associate (Virtual Receptionist) - York

Full job description

Our mission is to help the world work Anywhere, and we’re excited to share a new opportunity to join our Client Experience team.

In this fast-paced role, you’ll be at the forefront of supporting small-medium-sized businesses, across a range of industries.

As a purpose-driven organisation, we are passionate about the power of people and the importance of creating connections. That’s why we pledge to always use real people (not bots) in customer-facing interactions.

We’re so passionate in fact, that we created our very own campaign - take a look here!

The Role

The purpose of the role is to deliver customer happiness at every interaction.

As a CX Associate, you must be based and working in the UK at all times, operating from your dedicated home workspace. In this role, you will support our clients by answering calls, responding to live chats, booking appointments, and taking messages.

As well as providing stellar service to our UK-based clients, you’ll also have the opportunity to support our clients across the US and Canada.

So, what do we look for

First and foremost, we want people who care. We’re passionate about delivering happiness, and you should be too. Say it with a smile.

We strive for the best. The best people, providing the best service.

We want people who have a desire to learn and grow. We know that learning is an ongoing process. That’s why you will be given paid learning time each week to focus on your growth.

If you are highly motivated with great attention to detail, you could be right for us!

What’s in it for you

• Amazing colleagues and an environment where stuff gets done.

• Pay starts at £12 per hour.

• A pretty fantastic training programme - equipping you with the skills and knowledge you need to succeed, and a chance to get to know other new starts from day 1.

• The freedom of working from the comfort of your own home office.

• Time to learn & grow - paid learning time every single week.

• Time to give back – 2 x paid volunteer days per year.

When will you work

We have several positions available for this self-scheduling role, where you will select your own shifts based on business needs and availability. However, you are required to work a minimum of 32 hours per week, which must include at least 3 hours on Friday and 3 hours on Saturday.

What do you need

• Your Internet Connection: Cable/Fios or high-speed DSL (no DSL Satellite, wireless, satellite, LTE/4G, MIFI, VPN, or WiFi extenders). No shared connections.

• Good Internet Speed: Minimum 10 Mbps download, 4 Mbps upload.

• Wired Connection: Ability to hardwire the computer to the internet using Ethernet cable.

• Computer Display: Supports at least 1280x800 resolution.

• Processor: 2.0 GHz or higher, excluding C+G type, Celeron, or Chromebook processors.

• Operating System: 64-bit, Windows 10 or 11; MAC (2017 or newer) running Big Sur or Monterey.

• Memory: 8GB RAM or more.

• Boot-up Time: Less than 3 minutes.

• Webcam: For training and meetings.

• Personal Phone: For 2-factor authentication.

What’s Next

If you think this sounds right up your street, then apply today. We ask for a short 2-minute introduction video at the application stage, we want to get to know you better, and let’s face it, cover letters are a thing of the past!

The next stage is a short interview with our recruiting team, followed by some skills testing (it’s fun, we promise!).

Check out one of our CX Associate’s career progression stories here -

https://www.youtube.com/watch?v=9vMv4vJ07wE

We can’t wait to hear from you!