Job Details of ServiceNow Lead

Job description

ServiceNow Lead
Home-Based (within the UK)

Summary:

At the Care Quality Commission (CQC), we are now looking for a ServiceNow Lead to join our industry-leading Technology team in a newly established role.

We’ll offer you £39,390 - £48,657 to act as the technical lead for our ServiceNow platform.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture where you can succeed and be your very best. Read on to find out more.

The closing date for this role is 19th June 2024.

What You’ll Be Doing:

As our ServiceNow Lead, you will use your expertise to optimise the implementation, enhancement, support and upgrades of our ServiceNow platform.

To help our teams get the most out of ServiceNow, you will:

- Ensure we deliver efficient and effective IT Service Support
- Provide specialist knowledge on the features and capabilities of Service Now
- Support other teams by delivering training on how to use and develop the platform
- Develop dashboards and monitoring metrics, KPIs and service levels, providing data and reports
- Line-manage the IT Asset and Configuration Lead

What You Will Bring:

To be considered as our ServiceNow Lead, you will need:

- Demonstrable, ‘hands-on’ experience of developing the end-to-end ServiceNow implementation into an organisation
- Leadership and/or management experience
- A solid understanding of the application?development life cycle process
- Strong knowledge of JavaScript Web 2.0 Technologies (or similar programming languages)
- A Certification in the following ServiceNow courses: System Administration, Advanced Administration, Scripting in ServiceNow, and Application Creation
- A degree in Computer Science or a related field, or equivalent experience

Other organisations may call this role IT Implementation Manager, ServiceNow Engineer, ServiceNow Developer, ServiceNow Administrator, ServiceNow Platform Owner, ServiceNow Consultant, ServiceNow Platform Administrator, ServiceNow Platform Architect, or IT Systems Engineer.

What Will You Get in Return?

- Salary of £39,390 - £48,657 per annum
- For exceptional candidates a higher salary may be available
- 27 days’ annual leave, rising with service to 32.5 days, plus 8 Bank Holidays
- NHS pension scheme, with around a 14% employer contribution
- Free employee assistance service 24 hours a day
- Discounts to supermarkets, high street stores, electronics and fleet cars
- Discounted gym vouchers
- Cycle to work scheme
- Internal reward scheme where you could earn yourself a voucher or two!
- Equipment for homeworking, plus an annual homeworking allowance of £533

About Us:

We’re the Care Quality Commission (CQC) and we work to improve health and adult social care in England.

Through the dedication of our expert team, we monitor health and social care services to provide England with a safe and compassionate care system.

Our newly formed Technology Unit is helping CQC to become a smarter, more flexible and insight-driven regulator. The unit helps teams across CQC make the best use of technology in their work.

To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality Network.

We will provide opportunities for training and development; along with the support of experienced managers and mentors to ensure you can succeed in our environment and be your best possible self.

So, if you’re seeking your next challenge as our ServiceNow Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

How To Apply

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