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Job Details of Customer Support Agent
Customer Support Agent
Remote Full-timeJob description
The role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely with cross functional teams to ensure that client expectations are met and campaigns are hitting performance targets.
Candidate should be located in Canada.
Remote, Canada
Full-Time
Operations
Responsibilities
1. Manage inbound communications (email, live chat, and phone) from advertisers and publishers related to onboarding, as well as relationship and campaign management
2. Onboard and set up new accounts
3. Monitor, and optimize ad campaigns to ensure performance targets are being met
4. Understand advertiser and publisher needs and provide timely support to inquiries according to SLAs
5. Generate reports for clients when needed
6. Communicate with cross-functional teams to relay pertinent information
Qualifications
Bachelor’s Degree in any discipline
Strong verbal/written communication skills
Microsoft Office and Google Suite experience
Previous customer service experience and strong customer service skills
Strong analytical skills
Previous experience working for online advertising company a plus
Proactive, productive, and entrepreneurial attitude
Previous experience working with ad platforms (including Google Adwords or Analytics , Yahoo and The Trade Desk) a plus
Previous experience working with software systems a plus (including CRM tools such as Salesforce, Outreach, and Zendesk) a plus
How To Apply
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