Job Details of Room Service Supervisor

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• Supervise the daily operations of the room service team, ensuring prompt and efficient service delivery to guests.

• Train and motivate team members to maintain the highest standards of guest satisfaction and service excellence.

• Oversee order-taking, food preparation, and delivery processes, maintaining adherence to established guidelines and hygiene standards.

• Monitor and manage inventory, including food and beverage items, to control costs and prevent waste.

• Respond promptly to guest complaints and special requests, addressing issues effectively and offering appropriate solutions.

• Collaborate with other departments to ensure smooth coordination and communication for guest requests and requirements.

• Monitor team performance and provide regular feedback, conducting performance appraisals, and suggesting training opportunities to enhance staff skills and knowledge.

What you bring

• Minimum 3-5 years of experience in food and beverage service, preferably in a luxury hotel or resort in room service.

• Proven leadership and supervisory experience in room service or a related area.

• Excellent communication skills in English, with the ability to interact professionally with guests and colleagues.

• Strong organizational and time-management skills, able to handle multiple tasks simultaneously.

• Knowledge of various food and beverage offerings, including wine and cocktails.

• Familiarity with hotel property management systems and point-of-sale systems.

What we offer:

• Work Authorization

• Competitive tax free salary and service charge

• End of service gratuity

• Complimentary full board living accommodation in a high quality, well-resourced staff housing

• Vibrant fitness facilities including gym and swimming pool

• Free transportation to and from work

• Medical and life insurance

• Paid annual leave

• Paid home leave tickets

• Social and sporting events

• Learning & Development Programs

• Career opportunities and international transfer

• And more…

Schedule & Hours:

• 6 days per week over 48 working hours

How To Apply

Apply