Job Details of IT Support/Helpdesk

Job Description:

• Log all helpdesk inquiries and interactions.
• Provide end-user support in person, over the phone, or remotely, diagnosing questions and problems.
• Research and resolve user queries using various information sources, collaborating with IT staff as needed.
• Stay updated with system information, changes, and updates.
• Keep users informed about the status of problem resolution.
• Document issues and solutions for future reference.
• Maintain a Frequently Asked Questions (FAQ) document for user reference.
• Act as a liaison between Bank staff and other IT support teams.
• Diagnose computer problems, technical hardware, and software issues, identifying issues requiring specialist attention.
• Redirect problems to appropriate resources, coordinating with Application User Support and Desktop User Support Officers.
• Identify and escalate urgent situations.
• Ensure confidentiality of sensitive information.
• Provide timely and accurate information to external and internal auditors and Compliance function as required.

Skills:

• Ability to diagnose and resolve technical hardware and software issues.
• Strong problem-solving skills and customer-oriented attitude.
• Excellent communication skills with the ability to explain technical information clearly.
• Previous experience as an IT Helpdesk Support or similar role with the mentioned skills.
• Proficiency in Microsoft Windows operating systems and Office 365.

Qualifications:

• Bachelor’s degree in a related field preferred.
• Valid Qatar Driver’s License required.

Job ID 040724-114BS

July 4th, 2024