Job Details of Call Center Agent

Job Description:

• Answer incoming calls from customers and stakeholders.
• Resolve customer complaints regarding product sales or service inquiries.
• Provide information about products and services.
• Record customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional support.

Skills:

• Excellent phone etiquette and interpersonal skills.
• Ability to handle stressful situations.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
• Competent in CRM software.
• Flexible to work shifts.

Qualifications:

• Bachelor’s degree in a related field.
• Previous experience in customer support or call center preferred.
• Excellent communication skills in Arabic and English are required.

Job ID 040724-114BS

July 4th, 2024