Job Details of INFORMATION SYSTEMS ASSISTANT

Job description

Responsibilities

Within delegated authority, the Information Systems Assistant will be responsible for the following duties: -Assists in providing support for computer information systems, applications support, server operations and administration, implementation of network projects, databases and applications in assigned areas and troubleshooting for various applications i.e., service support, as elaborated in the pages below. - Assists in providing timely and efficient IT support to all mission components and sites, - Receives and logs problem calls or service requests in the automated tracking system. - Attempts to resolve problem calls or service requests on initial contact. - Diagnoses and resolves relatively simple hardware, software, or connectivity problems. - Assists Network Unit to provide network connectivity in the mission area and all team sites. - Performs tasks related to scheduled service requests, including equipment replacement and transfer, equipment installation / uninstallation, software installation, LAN connection, returns to stock, etc. - Escalates problems to the appropriate parties in accordance with established procedures. - Provide basic training to end-users on the use of standard systems. - Distributes and deploys new computers and IT equipment in the mission. - Cooperates with Assets Management Unit to update the issuance and return to stock items. -Supports the Help Desk management in the absence of supervisor. -Evaluate and grant/withdraw access to Mission ERP users. -Guide and assist Mission ERP users in daily tasks, while ensuring compliance with confidentiality and segregation of duties policies. -Raise awareness of and enthusiasm for the mission's ERP resources. -Help assess and monitor the technological skill needs of the mission's users, and develop a plan for the required development and coaching. Keep abreast of current technology trends and appropriate coaching strategies, and be able to propose appropriate hands-on training sessions. -Performs other related duties as required.

Competencies

Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Work Experience
A minimum of three years of progressively responsible experience in information systems analysis, database installation and management and website development, systems administration and maintenance, software applications, hardware installation and related work is required. The minimum years of relevant experience is reduced to one (01) for candidates who possess a first-level university degree or higher.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in French is required. Knowledge of English is required.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural, and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

How To Apply

https://inspira.un.org/psp/PUNA1J/EMPLOYEE/HRMS/c/UN_CUSTOMIZATIONS.UN_JOB_DETAIL.GBL?Action=A&UNAction=Apply&JobOpeningId=233682&languageCd=ENG