Job Details of Fund Administration Officer, Product & Business Support

About us

Allfunds - we give you the path, you blaze your trail!

Looking for your next challenge? Allfunds (AMS: ALLFG) is a fast-paced, dynamic, Wealthtech leader with 17* offices around the globe and our employees are the best at what they do.
We have a relentless passion for quality and a drive to keep ahead of the competition. We also have a strong business foundation built by experts over 20 + years ago, with the flexibility and agility of start-up.
As a Wealthtech, Allfunds blends our wealth management expertise with the innovation and creativity of a fintech. We have over €1.3 trillion assets under administration and are the leading B2B platforms for the fund industry. We built and continue to evolve a digital ecosystem that covers the entire fund distribution value chain and investment cycle, with solutions including dealing and execution, data analytics, regulatory solutions, ESG tools, blockchain, and alternative investments.
Founded in Madrid in 2000, Allfunds offers international opportunities, a commitment to work-life balance, competitive benefits packages including flexible holidays, and continued training and development. This is under-pinned by our values to have a positive social impact on the markets in which operate.
If you are open to new prospects, an adaptable professional, and enjoy collaborating with diverse and inclusive people, then Allfunds is the place for you.

• Brazil, Chile, Colombia, France, Hong Kong, Italy, Luxembourg, Miami, Poland, Shanghái, Singapore, Spain (Madrid/Valencia), Sweden, Switzerland, United Arab Emirates and United Kingdom.

Our purpose

Our purpose is to transform the WealthTech industry. Allfunds. is achieving this through a deep commitment to quality and outstanding human capital, by providing the best service for our clients, and by creating value for all our stakeholders. For our employees.

We believe that our people's talent is what creates our world-class service. Allfunds' employees are high performers and team players who live our core values. We encourage them to grow professionally and personally, and to stretch themselves to achieve their goals.

What you will find when working at Allfunds

We believe in

All for Excellence All of our experience and expertise, along with the passion we put in everything we do. So, our clients, employees, and partners can count on us for the best services.

All for Accountability We always looking to make a difference through our transparent and responsible attitude towards people and society.

All for Empowerment We work to continuously enhance our tools and services to make them accessible to our clients.

All for Inspiration People are our driving force and helping them to reach their goals is our biggest motivator. That is why we aim to adapt to their needs and wants, accompany them on their journey, and inspire them to reach their dreams.

If you believe you match these values, we look forward to meeting you.

Diversity, Equity and Inclusion

For Allfunds, Human Capital is at the heart of the company's strategy and results, as well as part of our ESG strategy. DEI, represents the acronym of Diversity, Equity and Inclusion and how we understand it within our group. For Diversity Allfunds includes ways in which people differ, encompassing the different characteristics that make one individual different from another. For Equity Allfunds encompasses the policies and practices used to ensure fair treatment, opportunity, and advancement for all employees. For Inclusion Allfunds creates a working environment in which any individual can be and feel welcomed, respected, supported, and valued.

Through DEI, Allfunds fosters a culture that recognizes and minimizes bias.

Sounds interesting?

Please take a closer look...

We are looking for

• Valid work permit
• Must possess significant professional experience, having previously carried out similar activities at a high level of responsibility and autonomy.
• Must have at least 5 years of relevant experience in the investment fund industry.
• Knowledge of Master-Feeder fund structure is required.
• Must hold a university degree, preferably in economics, legal, or finance.
• Must have a strong customer orientation, solution-orientation, and proactivity.
• Must possess excellent organizational and communication skills, with the ability to work independently.
• Must demonstrate excellent team spirit, availability, and flexibility.
• Must have excellent communication skills, with strong professional English language capability.

Your role in the team

• Ensure an exceptional client experience across all funds, adhering to company standards, procedures, and guidelines.
• Collaborate with Service Providers and key internal stakeholders to implement, monitor, and maintain service level agreements.
• Act as the primary point of escalation for internal and external operational-related queries, liaising with Service Providers to resolve and report issues promptly.
• Provide daily support to clients and fund managers, handling queries, corporate actions, subscription form templates, prospectuses, due diligence questionnaires, request for proposals, etc.
• Oversee the administrator and custodian team, ensuring efficient shareholder services.
• Liaise with all intermediaries and external agents such as new business introducers, legal advisors, and auditors in respect of team clients.
• Manage the setup of feeders, ensuring appropriate fee arrangements and overseeing rebates.
• Provide support for Corporate Actions and place orders on the Master.

You must expect

A competitive pay and attractive benefits package.

On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally.

Wide variety of projects and tasks, ambitious goals, and independence in achieving them.

Flexible working conditions

Modern office in a convenient location.

Job ID req290