Job Details of Credit Collections Officer

Full job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Credit Collections Specialist is a key member of the A2C team, and strongly oriented towards Cash Collection/Collection process enhancement and continuous improvement. The main focus of this role is to drive a cash mindset with a sense of urgency on Top Accounts and identifying areas of continuous improvement with the billing team, sales, operations and commercial. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards.

Key Responsibilities:

• Provide customer account collection analysis, Aging Reports.
• Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
• Identify issues causing delay in payment.
• Achieve set collection plans by completing customers’ visits.
• Reduce overdue amounts by strategic actions and standard collection actions.
• Follow up reconciliation of the customers (monthly, quarterly and yearly).
• Responsible for the Bad-Debt and Credit Memo Reports for your portfolio.
• Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management.
• Ensure customers received all issued invoices.
• Verify customers’ accounts balance with company’s balances to ensure proper reconciliation.
• Provide daily updates to ensure proper collections.
• Ensure receipt voucher is kept safe at all times and handed over to cashier when voucher is full.
• Ensure depositing the daily cash collections to the cashier.
• When necessary escalate collection issues to Manager.
• Monitor and report monthly KPIs.
• Be part of the Project Team involved in the implementation.
• Clearly communicate analysis and recommendations to leadership.
• Knowledge and adherence to Iron Mountain policy and procedures – department and company standards.
• Perform Collections Department projects as directed by management.
• Cash application if required.

What You Will Bring Into The Role:

• Ability to read, analyse and interpret numerical data.
• Strong attention to detail, rigorous.
• Ability to communicate key messages, both verbal and written, clearly across a diverse range of contacts.
• Drive for Results.
• Strong in Excel.
• At least intermediate level of English, both oral and written, ideally Arabic speaking and written.
• Understanding of the importance of cash within a business, and understanding of the components that can drive improvement results in cash collection metrics to a targeted level.
• Track record of successfully meeting cash collections. Strong business process definition and analysis skills.
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
• Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk.
• Driving cash collection to meet targets for A2C as well as embedding a cash mindset in all activities and regional partners.
• Collaborate cross-functional (Billing Team, Sales, Operations, Finance) to drive the eradication of the root causes of the most frequently occurring customer issues or disputes, ensuring that action plans are documented and executed on time.
• Providing guidance and advice on how to resolve major customer payment issues, e.g. reviewing accounts with significant aged backlogs of unpaid invoices, unresolved disputes and unallocated cash. This will include leading meetings with major customers to discuss issues and agree resolution plans.
• Managing the implementation and ongoing execution of leading practice cash collection processes including proactive telephone collection, variable automated dunning letter cycles, etc. This will include reviewing results on a monthly basis and making adjustments as and when required.

Functional Knowledge, Skills, and Competencies:

• Bachelor in accounting, finance, banking, business, or a similar field.
• A minimum of 2 years' experience as a credit officer.
• Outstanding analytical capability with attention to detail.
• Ability to clearly deliver executive-level communications.
• Advanced user of MS Excel/ Google Sheet (including pivot tables and data manipulation).
• Very good knowledge of Cash collection and Billing process.
• End to end process understanding of the A2C operating model, ideally with a track record of DSO and cash collection sustainable performance improvement.
• Experience working in a multinational environment in a matrix management structure.
• AR settlement negotiations with largest customers and senior individuals.
• Willingness to learn.
• Thrive as a team player in a fast paced environment.
• Excellent communication skills – both verbally and written.
• Detail-oriented.
• Problem-solving skills which require exercising independent judgement.
• Excellent organizational skills and the ability to work well under pressure.
• Strong ethical behavior and the ability to work with sensitive financial information.

What's in it for you:

• Be part of an ever evolving global organization focused on transformation and innovation.
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
• Global connectivity to learn from 26,000+ teammates across 52 countries.
• Be part of a winning team who embrace diversity, inclusion, and our differences.
• Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.

Category: Finance

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0077196