Job Details of IT Supervisor - Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of the Position

The IT Supervisor assists the IT Manager in managing the day-to-day IT needs and requests. He also assists IT Manager with hotel projects and proactively perform preventive maintenance.

Responsibilities

• To ensure guest bedrooms have working HSIA and IRES Systems To assist hotel guests with the HSIA and IRES Systems
• To maintain the HSIA and IRES Systems in the hotel
• To assist hotel guests with other IT related issues
• To ensure guest bedrooms have a working Television
• To ensure hotel guest room equipment is in working order and presentable
• To attend daily meetings with IT Manager
• To ensure internal Conference and Meetings are set up if requested for IT needs
• To assist colleagues with day-to-day issues
• To escalate issues to the Director of IT if the IT Manager is unavailable in a reasonable time or if the IT Manager is on leave
• Establishes network users, user environments, directories, and security for networks
• Checking daily backups, system interfaces, server hardware and logs.
• Documenting, archiving correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
• Supports Telephony Infrastructure IP PBX, IP-DECT, Company Mobile
• Maintain asset register for IT assets
• Assist with identifying, troubleshooting, and resolving hardware faults and software issues
• Assist with the implementation of new technologies, equipment, and network services

Skills & Qualifications

• High school diploma or GED and/or an associate's degree
• Proven experience in a similar role in a five-star luxury hotel operation
• Hotel pre-opening experience in the UAE or Middle East is an advantage
• Ability to transport, set up and fix equipment
• Knowledge of camera and lighting techniques and editing software
• Must be creative and flexible with strong communication skills and the ability to interact with colleagues and clients, often under deadline pressure
• Proficient with computer systems used in multimedia production, word processing skills
• Able to sit and stand for long periods of time and have good hearing and eyesight
• Outstanding communication skills, with fluency in English, both written & verbal
• Strong interpersonal and communication skills, with the ability to collaborate and interact effectively with guests, colleagues, vendors and stakeholders at all levels.