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Job Details of Administrative Assistant - Virtual Financial Aid
Administrative Assistant - Virtual Financial Aid
Karachi Full-timeJob description
Full job description
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
The Position:
We are looking for 03 individuals with high learning ability to take position as Administrative Assistants – Virtual Financial Aid. The resource will work closely with a small team of Remote Virtual Financial Aid Officers and other personnel that perform the following tasks:
FAME
is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.The Position:
We are looking for 03 individuals with high learning ability to take position as Administrative Assistants – Virtual Financial Aid. The resource will work closely with a small team of Remote Virtual Financial Aid Officers and other personnel that perform the following tasks:
- Gathering and reviewing required student documents
- Processing Federal Student Aid including awarding, packaging, certifying, and verification.
- Performing Return of Title IV aid calculations
- Processing Title IV refunds
This person will need to interact with students, families, and schools and ensure smooth and efficient operations of the financial aid process for our customers. The successful candidate would work from Contour Karachi Office as an extension to FAME's global team.
Responsibilities:
- Oversee and assist in organizing the Virtual Financial Aid Office operations.
- Providing administrative support to Virtual Financial Aid Officers and Director.
- Assisting with data entry, weekly reports, and document preparation.
- Provide exceptional customer service to schools, students, and families via emails and phone calls.
- Promptly responding to inquiries and resolving issues.
- Financial counseling to students to explain their financial aid application, deadlines and any other requirements.
- Provide documentation to students, parents, and schools.
- Reviewing and maintaining student document filing systems and records.
- Ensure accuracy and integrity of financial aid data and records.
- Adhering to confidentiality and data security guidelines.
- Other duties as assigned.
Desired Skills:
- 2+ years of professional work experience with general office practices
- Excellent communication skills, both oral and written.
- Exceptional customer service skills with the ability to interact effectively with schools, students, families, and staff.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office applications.
- Basic Excel knowledge.
- Exceptional Attention to Detail and Accuracy
- Well Organized
Nice to have:
- Understanding of Financial Aid Process in US
Work Shift:
6:00 pm to 3:00 am Pakistan Standard Time
6:00 pm to 3:00 am Pakistan Standard Time
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
How To Apply
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